AXA Insurance aids digital customer service with RingCentral
AXA has started using RingCentral Engage Digital, a platform that manages digital interactions with customers, to improve digital customer service.
The insurer began utilizing RingCentral Draw in Computerized in 2018. By then, its client assistance group settled around 100 messages each month. After a year, AXA's client care group handles around 4,000 messages per month.
AXA has now...
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