Lakeside Software’s research on the digital employee experience indicates that digital, employees are losing roughly one hour (54 minutes) of work time each week due to tech disruptions. In some industries, this was even as high as 90 minutes of work time per week.

The implications of these numbers are quite serious for workplace productivity and overall HR concerns. This loss of productivity due to preventable issues (such as downtime associated with device and software refreshes) can cost enterprise organizations millions of dollars in lost productivity each year, not to mention the loss of valuable employees—a company’s greatest asset.

Organizations that lead in digital employee experience (DEX) are better at meeting the needs of their workforce.

The digital employee experience (DEX) is defined as employees’ experience with technology during the course of work. Poor DEX indicates negative tech experiences, often due to subpar tools, incompatible software, or general issues like a lack of connectivity, glitches and errors, or security issues that interrupt the flow of work. Strong DEX—tech that is well suited to the needs of individual employees—translates directly into increased productivity, employee engagement, and even retention.

Retaining employees relates directly to their everyday needs in the workplace. This includes basics like PTO and insurance, but employers must also consider the tools and technology they provide their employees, as these correlate to their overall day-to-day success.

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